#01elocuenti.com
Conversational AI for selling on WhatsApp and AI assistants, with qualification, quoting and payments.
From $400/mo (1,000 AI-served customers)
Verdict
If your buyers live on WhatsApp, this is the test to run.
Job 18 of 27
Support
Answer every customer, any channel.
The best AI Support tools for GTM teams, in our editorial order, are Elocuenti, Decagon and Sierra, out of 13 we have reviewed. Support tools help you answer every customer, any channel. AI support agents, voice agents and receptionists that resolve questions and catch buying intent.
Best AI Support tools compares the tools in this category. Job, pricing model and verdict come from each listing.
- Tools
- 13
- Paid spots
- 0/3
13 tools, in editorial order
#02decagon.ai
AI customer service agents for enterprises across chat, voice and email.
Pricing on request
Verdict
For enterprises with high support volume that want AI agents across chat, voice and email. From their site, agents follow written operating procedures, so it fits teams that can document how each ticket type should be handled. Make sure handoff to a human is one click.
#03sierra.ai
Conversational AI agents for customer experience.
Pricing on request
Verdict
Enterprise pricing, enterprise polish. Small brands should look at Siena first.
#04fin.ai
Standalone AI customer agent for service and sales that works on Intercom or an existing helpdesk such as Zendesk, Salesforce or HubSpot.
$0.99 per outcome (50 outcomes/mo minimum); 14-day free trial
Verdict
For support teams that want an AI agent on top of the helpdesk they already run, Intercom or not. It's priced per outcome, so it fits when a large share of your tickets are repeat questions. Clean up your help center first, since that's what it answers from.
#05siena.cx
Empathic AI support agents for ecommerce brands.
From $750/mo
Verdict
Built for DTC tone of voice. Review 50 tickets in week one.
#06retellai.com
Platform to build AI voice agents that handle phone calls.
Usage-based per minute
Verdict
For anyone whose customers still call. Build one script, measure missed calls recovered.
#07vapi.ai
Developer platform for building voice AI agents.
Usage-based per minute
Verdict
More flexible than Retell, more work. Pick based on who builds it.
#08smbsidekick.ai
AI receptionist with SMS and review requests for small businesses.
Paid plans from $29/mo
Verdict
The cheap way to stop missing calls. Perfect for an auto service shop.
#09elevenlabs.io
Voice generation and voice agent platform.
Free tier; paid from $6/moFree to start
Verdict
Best voices I've heard. The agent platform is the newer part.
#10gorgias.com
Conversational AI helpdesk for ecommerce, with an AI Agent that handles support and sales conversations.
From $40/mo (Starter, 50 tickets); AI Agent billed per resolved conversation
Verdict
For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. Plans scale by ticket volume instead of seats, so it fits small support teams with seasonal spikes. Test their AI Agent against a dedicated tool like Siena on the same ticket set before you commit.
#11tidio.com
AI customer service chat for websites.
Free tier; paid from $24.17/moFree to start
Verdict
Easy website chat with an AI agent for small teams.
#12chatwoot.com
Open source omnichannel inbox for chat, email, WhatsApp and social, with an AI agent.
Free self-hosted; cloud plans availableFree to start
Verdict
All support channels in one inbox you own. Start with web chat and WhatsApp.
#13zendesk.com
Customer service software with ticketing, messaging, help center and AI agents.
From $19/agent/mo billed annually ($25 monthly)
Verdict
The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. Whether it fits depends on the AI agents, since their pricing page puts them in the Suite plans. Clean up your macros and help center before you turn the agents on.
3 of 3 labeled paid spots open in Support. Advertise
Support FAQ
- What are the best AI Support tools?
- In editorial order, our top Support picks are Elocuenti, Decagon and Sierra. Each of the 13 tools in this category has a short verdict on when to use it and when to skip it. Featured listings are paid, labeled Sponsored and never change a verdict.
- What does a Support tool do?
- Support tools help GTM teams answer every customer, any channel. AI support agents, voice agents and receptionists that resolve questions and catch buying intent.
- Are there free Support tools?
- Yes. ElevenLabs Agents, Tidio and Chatwoot list a free tier.
- Are there open source Support tools?
- Yes. Chatwoot is open source.
Other jobs in the stack
- List Building
- Enrichment
- Signals
- Sequencing
- LinkedIn Outreach
- Deliverability
- Agentic SDR
- AEO
- Paid Ads
- Creative/UGC
- Website/Landing
- Partnerships/Affiliate
- Meeting Routing
- Conversation Intelligence
- CRM
- Retention
- Reviews
- Customer Research
- Marketplace
- Ops/Finance
- Trust & Safety
- Workflow Automation
- AI Agents & Models
- AI Assistants
- Builder tools
- Video & Voice