Elocuenti
Conversational AI for selling on WhatsApp and AI assistants, with qualification, quoting and payments.
If your buyers live on WhatsApp, this is the test to run.
Comparison
Best AI Support tools
13 Support tools already in the catalog. Paid listings sit last, so a sponsor pin is not a ranking. I copied the job, pricing model and verdict below from those listings. The Support category page keeps the same tools, with sponsored listings pinned on top.
Side by side
| Tool | Job | Pricing model | Best for |
|---|---|---|---|
| Elocuenti | Conversational AI for selling on WhatsApp and AI assistants, with qualification, quoting and payments. | From $400/mo (1,000 AI-served customers) | If your buyers live on WhatsApp, this is the test to run. |
| Decagon | AI customer service agents for enterprises across chat, voice and email. | Pricing on request | For enterprises with high support volume that want AI agents across chat, voice and email. |
| Sierra | Conversational AI agents for customer experience. | Pricing on request | Enterprise pricing, enterprise polish. |
| Fin | Standalone AI customer agent for service and sales that works on Intercom or an existing helpdesk such as Zendesk, Salesforce or HubSpot. | $0.99 per outcome (50 outcomes/mo minimum); 14-day free trial | For support teams that want an AI agent on top of the helpdesk they already run, Intercom or not. |
| Siena AI | Empathic AI support agents for ecommerce brands. | From $750/mo | Built for DTC tone of voice. |
| Retell AI | Platform to build AI voice agents that handle phone calls. | Usage-based per minute | For anyone whose customers still call. |
| Vapi | Developer platform for building voice AI agents. | Usage-based per minute | More flexible than Retell, more work. |
| SMB Sidekick | AI receptionist with SMS and review requests for small businesses. | Paid plans from $29/mo | The cheap way to stop missing calls. |
| ElevenLabs Agents | Voice generation and voice agent platform. | Free tier; paid from $6/mo | Best voices I've heard. |
| Gorgias | Conversational AI helpdesk for ecommerce, with an AI Agent that handles support and sales conversations. | From $40/mo (Starter, 50 tickets); AI Agent billed per resolved conversation | For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. |
| Tidio | AI customer service chat for websites. | Free tier; paid from $24.17/mo | Easy website chat with an AI agent for small teams. |
| Chatwoot | Open source omnichannel inbox for chat, email, WhatsApp and social, with an AI agent. | Free self-hosted; cloud plans available | All support channels in one inbox you own. |
| Zendesk | Customer service software with ticketing, messaging, help center and AI agents. | From $19/agent/mo billed annually ($25 monthly) | The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. |
Best for is the opening line of that tool's verdict. The full verdict is below. Pricing is the catalog note, not a quote I calculated.
Verdicts
Decagon
AI customer service agents for enterprises across chat, voice and email.
For enterprises with high support volume that want AI agents across chat, voice and email. From their site, agents follow written operating procedures, so it fits teams that can document how each ticket type should be handled. Make sure handoff to a human is one click.
Sierra
Conversational AI agents for customer experience.
Enterprise pricing, enterprise polish. Small brands should look at Siena first.
Fin
Standalone AI customer agent for service and sales that works on Intercom or an existing helpdesk such as Zendesk, Salesforce or HubSpot.
For support teams that want an AI agent on top of the helpdesk they already run, Intercom or not. It's priced per outcome, so it fits when a large share of your tickets are repeat questions. Clean up your help center first, since that's what it answers from.
Siena AI
Empathic AI support agents for ecommerce brands.
Built for DTC tone of voice. Review 50 tickets in week one.
Retell AI
Platform to build AI voice agents that handle phone calls.
For anyone whose customers still call. Build one script, measure missed calls recovered.
Vapi
Developer platform for building voice AI agents.
More flexible than Retell, more work. Pick based on who builds it.
SMB Sidekick
AI receptionist with SMS and review requests for small businesses.
The cheap way to stop missing calls. Perfect for an auto service shop.
ElevenLabs Agents
Voice generation and voice agent platform.
Best voices I've heard. The agent platform is the newer part.
Gorgias
Conversational AI helpdesk for ecommerce, with an AI Agent that handles support and sales conversations.
For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. Plans scale by ticket volume instead of seats, so it fits small support teams with seasonal spikes. Test their AI Agent against a dedicated tool like Siena on the same ticket set before you commit.
Tidio
AI customer service chat for websites.
Easy website chat with an AI agent for small teams.
Chatwoot
Open source omnichannel inbox for chat, email, WhatsApp and social, with an AI agent.
All support channels in one inbox you own. Start with web chat and WhatsApp.
Zendesk
Customer service software with ticketing, messaging, help center and AI agents.
The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. Whether it fits depends on the AI agents, since their pricing page puts them in the Suite plans. Clean up your macros and help center before you turn the agents on.
Support tools FAQ
- What are the best AI Support tools?
- On this page, with paid listings last, the Support tools are Elocuenti, Decagon, Sierra, Fin, Siena AI, Retell AI, Vapi, SMB Sidekick, ElevenLabs Agents, Gorgias, Tidio, Chatwoot and Zendesk. Each one is listed under Support, for teams that answer every customer, any channel. Paid spots, when a listing has one, are labeled and do not change the verdict.
- How are these AI Support tools priced?
- Each pricing note is copied from that tool's listing. Elocuenti: From $400/mo (1,000 AI-served customers). Decagon: Pricing on request. Sierra: Pricing on request. Fin: $0.99 per outcome (50 outcomes/mo minimum); 14-day free trial. Siena AI: From $750/mo. Retell AI: Usage-based per minute. Vapi: Usage-based per minute. SMB Sidekick: Paid plans from $29/mo. ElevenLabs Agents: Free tier; paid from $6/mo. Gorgias: From $40/mo (Starter, 50 tickets); AI Agent billed per resolved conversation. Tidio: Free tier; paid from $24.17/mo. Chatwoot: Free self-hosted; cloud plans available. Zendesk: From $19/agent/mo billed annually ($25 monthly).
- Do any of these AI Support tools list a free tier?
- Yes. ElevenLabs Agents, Tidio and Chatwoot list a free tier in the catalog.
- What job do these AI Support tools do?
- They sit in Support: Answer every customer, any channel. AI support agents, voice agents and receptionists that resolve questions and catch buying intent.