Alternatives
10 other Support tools from the directory, listed with Gorgias. I copied the category, pricing note and verdict from each listing.
Gorgias · All Support tools · Best AI Support tools · Zendesk vs Gorgias
People compare alternatives when the job, the pricing note or the verdict does not fit. These lines are copied from the Gorgias listing.
Gorgias sits in Support. Conversational AI helpdesk for ecommerce, with an AI Agent that handles support and sales conversations.
Catalog pricing: From $40/mo (Starter, 50 tickets); AI Agent billed per resolved conversation.
Catalog verdict: For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. Plans scale by ticket volume instead of seats, so it fits small support teams with seasonal spikes. Test their AI Agent against a dedicated tool like Siena on the same ticket set before you commit.
| Tool | Category | Pricing | Best for |
|---|---|---|---|
| Gorgias | Support | From $40/mo (Starter, 50 tickets); AI Agent billed per resolved conversation | For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. |
| Zendesk | Support | From $19/agent/mo billed annually ($25 monthly) | The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. |
| Decagon | Support | Pricing on request | For enterprises with high support volume that want AI agents across chat, voice and email. |
| Fin | Support | $0.99 per outcome (50 outcomes/mo minimum); 14-day free trial | For support teams that want an AI agent on top of the helpdesk they already run, Intercom or not. |
| Elocuenti | Support | From $400/mo (1,000 AI-served customers) | If your buyers live on WhatsApp, this is the test to run. |
| Sierra | Support | Pricing on request | Enterprise pricing, enterprise polish. |
| Siena AI | Support | From $750/mo | Built for DTC tone of voice. |
| Retell AI | Support | Usage-based per minute | For anyone whose customers still call. |
| Vapi | Support | Usage-based per minute | More flexible than Retell, more work. |
| SMB Sidekick | Support | Paid plans from $29/mo | The cheap way to stop missing calls. |
| ElevenLabs Agents | Support | Free tier; paid from $6/mo | Best voices I've heard. |
Best for is the opening line of that tool's verdict. The full verdict is below. Pricing is the catalog note. Where that note has no price, see the pricing page.
Conversational AI helpdesk for ecommerce, with an AI Agent that handles support and sales conversations.
For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. Plans scale by ticket volume instead of seats, so it fits small support teams with seasonal spikes. Test their AI Agent against a dedicated tool like Siena on the same ticket set before you commit.
Customer service software with ticketing, messaging, help center and AI agents.
The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. Whether it fits depends on the AI agents, since their pricing page puts them in the Suite plans. Clean up your macros and help center before you turn the agents on.
AI customer service agents for enterprises across chat, voice and email.
For enterprises with high support volume that want AI agents across chat, voice and email. From their site, agents follow written operating procedures, so it fits teams that can document how each ticket type should be handled. Make sure handoff to a human is one click.
Standalone AI customer agent for service and sales that works on Intercom or an existing helpdesk such as Zendesk, Salesforce or HubSpot.
For support teams that want an AI agent on top of the helpdesk they already run, Intercom or not. It's priced per outcome, so it fits when a large share of your tickets are repeat questions. Clean up your help center first, since that's what it answers from.
Conversational AI for selling on WhatsApp and AI assistants, with qualification, quoting and payments.
If your buyers live on WhatsApp, this is the test to run.
Conversational AI agents for customer experience.
Enterprise pricing, enterprise polish. Small brands should look at Siena first.
Empathic AI support agents for ecommerce brands.
Built for DTC tone of voice. Review 50 tickets in week one.
Platform to build AI voice agents that handle phone calls.
For anyone whose customers still call. Build one script, measure missed calls recovered.
Developer platform for building voice AI agents.
More flexible than Retell, more work. Pick based on who builds it.
AI receptionist with SMS and review requests for small businesses.
The cheap way to stop missing calls. Perfect for an auto service shop.
Voice generation and voice agent platform.
Best voices I've heard. The agent platform is the newer part.
Other Support alternatives pages: Zendesk, Decagon and Fin.