Comparison
Zendesk and Gorgias are both in Support. I copied the category, the job, the pricing note and the verdict from each listing. This page does not pick one.
Zendesk · Gorgias · All Support tools · Best AI Support tools · Zendesk alternatives · Gorgias alternatives
Zendesk and Gorgias are both Support tools. Zendesk lists this pricing note: From $19/agent/mo billed annually ($25 monthly). Gorgias lists this pricing note: From $40/mo (Starter, 50 tickets); AI Agent billed per resolved conversation. Zendesk: The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. Gorgias: For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. The full catalog verdicts are below. This comparison does not pick one.
| Field | Zendesk | Gorgias |
|---|---|---|
| Category | Support | Support |
| What it does | Customer service software with ticketing, messaging, help center and AI agents. | Conversational AI helpdesk for ecommerce, with an AI Agent that handles support and sales conversations. |
| Pricing | From $19/agent/mo billed annually ($25 monthly) | From $40/mo (Starter, 50 tickets); AI Agent billed per resolved conversation |
| Best for | The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. | For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. |
Best for is the opening line of that tool's verdict. The full verdict is below. Pricing is the catalog note, not a quote I calculated.
Customer service software with ticketing, messaging, help center and AI agents.
The safe help desk for support teams that have outgrown a shared inbox and need ticketing at scale. Whether it fits depends on the AI agents, since their pricing page puts them in the Suite plans. Clean up your macros and help center before you turn the agents on.
Conversational AI helpdesk for ecommerce, with an AI Agent that handles support and sales conversations.
For Shopify and other ecommerce brands that want the helpdesk and AI agent in one place. Plans scale by ticket volume instead of seats, so it fits small support teams with seasonal spikes. Test their AI Agent against a dedicated tool like Siena on the same ticket set before you commit.