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Chatwoot

chatwoot.com

Chatwoot is a Support tool that helps GTM teams answer every customer, any channel. Pricing: Free self-hosted; cloud plans available. Best fit for B2B, B2C, DTC and Marketplace businesses. It is open source.

What it does

Open source omnichannel inbox for chat, email, WhatsApp and social, with an AI agent.

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Our verdict

All support channels in one inbox you own. Start with web chat and WhatsApp.
Independent. Never paid.
How we review

Where it fits

Chatwoot sits in Support: answer every customer, any channel. AI support agents, voice agents and receptionists that resolve questions and catch buying intent.

Best AI Support tools.

Chatwoot FAQ

What is Chatwoot?
Chatwoot is a Support tool for go-to-market teams. Open source omnichannel inbox for chat, email, WhatsApp and social, with an AI agent.
How much does Chatwoot cost?
Free self-hosted; cloud plans available. You can start on the free tier.
Is Chatwoot worth it?
Our verdict: All support channels in one inbox you own. Start with web chat and WhatsApp.
Who is Chatwoot for?
Chatwoot is a good fit for B2B, B2C, DTC and Marketplace businesses. It is listed under Support, the job to answer every customer, any channel.
Is Chatwoot open source?
Yes. Chatwoot is open source (https://github.com/chatwoot/chatwoot), so you can inspect the code or self-host it.
What are the best alternatives to Chatwoot?
Other Support tools in the AI GTM Stack include Elocuenti, Decagon, Sierra and Fin. Compare all of them at https://aigtm.tools/category/support.
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